The Contact Center
and CRM Experts
Why DCS?
Since 1990, DCS has assisted dozens of companies with their contact center operations, inside sales, customer care and direct response marketing projects. DCS brings the talent, experience and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure.
From strategic planning to vendor selection; from contact center design to telemarketing campaign development; from operations audits to customized training, the DCS team can design, implement and manage your project and maximize your results.
Darlene Geller-Stoff
Founder & President, DCS
President, SOCAP Georgia
Past President, ATA Southeast Chapter
Member CCNG
Member CRMA
Contact us today to find out how Direct Communication Specialists can help your organization maximize operational performance, reduce cost and delight your customers.
About Us
The DCS Team
With nearly thirty years of experience in sales, direct marketing and contact center operations Ms. Geller-Stoff has advised Fortune 500 companies and executed hundreds of successful projects.
Her company, Direct Communication Specialists, helps companies to build successful customer care and sales programs, direct marketing campaigns and contact center operations.
As a recognized industry expert, Ms. Geller-Stoff is frequently a featured speaker at conferences and corporate meetings (ATA, SOCAP, IQPC, DMA, Call Center Demo & Conference) and has been published in a number of internationally recognized magazines and newspapers. She is currently president of Georgia Chapter of The Society for Consumer Affairs Professionals (SOCAP). She has also been a long-time member and supporter of the American Teleservices Association (since 1983) and has served the association in a number of capacities including a term on the ATA National Board, two years as publisher of the Journal of the American Teleservices Association and many years as president of the Southeastern Chapter.
“Darlene is the consummate professional and an industry recognized expert in her field. Her unparalleled experience, enthusiasm and "can do" attitude are the hallmarks of her successes. When my clients need to optimize sales performance or contact center operations, Darlene is my first call, hands down.”
—Ken Sponsler, Vice President and General Manager, CompliancePoint, Inc
“Darlene, is one of the most connected professionals in the Teleservices marketplace, serving for way over a decade as President of the ATA's Chapter: SCATA, headquartered in Atlanta. She is a seasoned consultant and has been around the customer contact center world for more than twenty years. When I'm stuck on a situation within our profession, Darlene is the one I call!”
—Tom Rocca, President, Support Seven