The Contact Center
and CRM Experts
Why DCS?
Since 1990, DCS has assisted dozens of companies with their contact center operations, inside sales, customer care and direct response marketing projects. DCS brings the talent, experience and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure.
From strategic planning to vendor selection; from contact center design to telemarketing campaign development; from operations audits to customized training, the DCS team can design, implement and manage your project and maximize your results.
Darlene Geller-Stoff
Founder & President, DCS
President, SOCAP Georgia
Past President, ATA Southeast Chapter
Member CCNG
Member CRMA
Contact us today to find out how Direct Communication Specialists can help your organization maximize operational performance, reduce cost and delight your customers.
Management Consulting Services
Virtually every company experiences gaps between their strategic plans and tactical execution. Since 1990, Direct Communication Specialists LLC (DCS) has been helping companies identify those gaps, review their strategies and re-engineer business operations to ensure that corporate objectives are being consistently achieved.
DCS has assisted dozens of companies with their strategic planning, business operations and communications. DCS delivers the talent, resources and experience needed to succeed. Our Senior Consultants are all veteran business executives and our Project Specialists are true subject matter experts, each one with at least 10 years experience.
The DCS Approach
The DCS team will develop a complete understanding of your company’s goals and objectives, review your sales, marketing and service organizations, business operations and communication, supporting technology, back office and fulfillment activities. DCS will take a top down look at your company’s overall proficiency within these areas and prepare a comprehensive report detailing these functions, processes and technology. DCS will also prepare a complete set of requirements and recommendations to help your company meet critical business objectives. These requirements will focus on maximizing the ROI on your technology investments, optimizing business operations and enhancing overall quality.
DCS offers a full range of services that include project management, technology assessments, operations audits, customized quality assurance programs and best practices reviews. No project is too big or too small. DCS is committed to delivering results.
Our satisfied clients are top companies in major industries including telecommunications, publishing, healthcare, manufacturing, advertising, direct marketing, utilities, banking and technology.