Since 1990, DCS has assisted dozens of companies with their contact center operations, inside sales, customer care and direct response marketing projects. DCS brings the talent, experience and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure.
From strategic planning to vendor selection; from contact center design to telemarketing campaign development; from operations audits to customized training, the DCS team can design, implement and manage your project and maximize your results.
Contact us today to find out how Direct Communication Specialists can help your organization maximize operational performance, reduce cost and delight your customers.
The DCS Contact Center Check Up is a complete and objective audit of your contact center operation and will be customized to meet the specific needs of your business.
The DCS Contact Center Check-Up provides you with a report card on your operation and will benchmark your organization against other similar ones nationwide. An annual operations review will ensure that your contact center is running at optimum performance levels and delivering the quality of service your customers deserve. The DCS Contact Center Check Up will also review the overall center organization to evaluate employee retention levels, career opportunities, training and compensation. A typical Contact Center Check Up will include a review of the following:
A document completely detailing the present state of the center is created. This document will note any best practices currently in place and will include comparisons and benchmarking when applicable. Areas requiring improvements or opportunities for “Quick Wins” will be highlighted and a complete set of requirements and recommendations will be provided.