The Contact Center
and CRM Experts
Why DCS?
Since 1990, DCS has assisted dozens of companies with their contact center operations, inside sales, customer care and direct response marketing projects. DCS brings the talent, experience and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure.
From strategic planning to vendor selection; from contact center design to telemarketing campaign development; from operations audits to customized training, the DCS team can design, implement and manage your project and maximize your results.
Darlene Geller-Stoff
Founder & President, DCS
President, SOCAP Georgia
Past President, ATA Southeast Chapter
Member CCNG
Member CRMA
Contact us today to find out how Direct Communication Specialists can help your organization maximize operational performance, reduce cost and delight your customers.
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Our Clients
Our satisfied clients are top companies in major industries including telecommunications, publishing, healthcare, manufacturing, advertising, direct marketing, utilities, banking and technology.
Agencies
Aberdeen Marketing
Arnold Worldwide
Bennett Kuhn and Varner
Bronner Slosberg Humphrey
CAS
Draft
Evergreen
Hill Holliday
M2Direct
The Pinnacle Group
Effectiveness Group
Manufacturing
Abatement Technologies
Hillrom Manufacturing
International Paper
Westinghouse/Micarta
Novatel
Lanier Worldwide
Royal Manufacturing
S&S Carpet Mills
Financial Services
BB&T
Capital Bank of Miami
Century Payments
Enterprise Bank
First Financial
RR Donnelley Financial Services
Reynolds Carolina Federal Credit Union
South Carolina Federal Credit Union
TransFirst
TransFinancial
Publishing
Chartwell Publishing
West Group
Communications
Ameritec
Bell South Advanced Networks
Bell South Corporation
Bell South Mobility
Media One
Nortel Networks
Road Runner
Time Warner
Technology
FirstWave Technologies
IMA
InfoWeapons
InterCall
Knowlagent
Medical/Healthcare
CBay Systems
Halis Software
Johnson & Johnson
Matria Healthcare
Transportation
Delta Airlines
US Airways
Utilities
Atlanta Gas Light Company
Southern Company
Other
ARAMark
Burger King
Chick-fil-A
FDA
Ocean Spray Foods
Nielsen Media