DCS Customized Training Services

DCS Services > Contact Center Checkup • CRM Consulting • Management Consulting • Customized Training • Vendor Management

*Listening Skills Workshop*	½ day, full day workshops
*Voice Skills Workshop*	½ day
*Sales Presentation Building*	½ day, 1 and 2 day workshops
*Managing Customer Objections*	½ day
*Telemarketing Basics*	½ day, full day workshops
*Telephone Etiquette*	½ day
*Features and Benefits Selling*	½ day, full day workshops
*Up Selling and Cross Selling Techniques*	½ day, full day workshops
*Goal Setting*	½ day, full day workshops
*Time Management Skills*	½ day, full day workshops
*Customized Coaching and Supervisory Training*	½ day, 1 and 2 day workshops

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