DCS Services > Contact Center Checkup • CRM Consulting • Management Consulting • Customized Training • Vendor Management
DCS Vendor Management Services
Near-shore, off-shore, on-shore, smart-shore. Our team will identify the best resources and pricing available for your project and will have it up and running at optimum performance in no time at all. The DCS Vendor Review will compare and contrast vendor performance, quality and cost to ensure that your programs are properly placed and managed to meet your objectives.
Many companies today choose to outsource their customer service, marketing and sales transactions. Service bureaus can provide much needed extra call handling capacity and expertise, but there are inherent risks associated with their use.
Substandard call quality, under performing campaigns and poorly trained agents, unfortunately, are often the end product delivered by these service bureaus.
The initial selection process of a service bureau and the development and ongoing management required to maintain a successful partnership are time-consuming tasks, but these activities are critical to the success of any outsourced project. Direct Communication Specialists can take the guesswork and the legwork out of these processes and provide the support and expertise necessary to ensure that your programs are performing optimally and consistently delivering the right message to your customers and your prospects.
DCS can help you with:
Considering a New Program?
Our staff of Program Experts can have your project placed at the best possible Service Bureau and up and running at optimum performance in no time at all.
Currently Managing Several Outsourcers?
The DCS Vendor Review will compare and contrast vendor performance, quality and cost to ensure that your programs are properly placed and managed to meet your objectives.
Many companies today choose to outsource their customer service, marketing and sales transactions. Service bureaus can provide much needed extra call handling capacity and expertise, but there are inherent risks associated with their use.
Substandard call quality, under performing campaigns and poorly trained agents, unfortunately, are often the end product delivered by these service bureaus.
The initial selection process of a service bureau and the development and ongoing management required to maintain a successful partnership are time-consuming tasks, but these activities are critical to the success of any outsourced project. Direct Communication Specialists can take the guesswork and the legwork out of these processes and provide the support and expertise necessary to ensure that your programs are performing optimally and consistently delivering the right message to your customers and your prospects.
DCS can help you with:
- RFP Development and Review of Responses.
- Vendor Recommendations and Selection Criteria.
- Contract/Pricing Review and Negotiation.
- On-Site Vendor Audits.
- Ongoing Program Evaluations.
- Program Monitoring, Performance and Quality Management.
- Agent Evaluations and Customized Project Training.
Considering a New Program?
Our staff of Program Experts can have your project placed at the best possible Service Bureau and up and running at optimum performance in no time at all.
Currently Managing Several Outsourcers?
The DCS Vendor Review will compare and contrast vendor performance, quality and cost to ensure that your programs are properly placed and managed to meet your objectives.