The Contact Center
and CRM Experts
Why DCS?
Since 1990, DCS has assisted dozens of companies with their contact center operations, inside sales, customer care and direct response marketing projects. DCS brings the talent, experience and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure.
From strategic planning to vendor selection; from contact center design to telemarketing campaign development; from operations audits to customized training, the DCS team can design, implement and manage your project and maximize your results.
Darlene Geller-Stoff
Founder & President, DCS
President, SOCAP Georgia
Past President, ATA Southeast Chapter
Member CCNG
Member CRMA
Contact us today to find out how Direct Communication Specialists can help your organization maximize operational performance, reduce cost and delight your customers.
Events
Meet Darlene and the DCS team at these industry events.
| SOCAP Symposium 2012 April 22-25 - Renaissance Harborplace, Baltimore, MD Join me at SOCAP International's global community of customer relationship experts for the 2012 Symposium in Baltimore, Maryland!. |
| ATA Convention & Expo 2012 April 29-May 2- The Ritz- Westin Diplomat, Hollywood, FL Join me and fellow ATA members as we move beyond traditional “call making/call taking” and connect with the consumer in their preferred space. |
Contact Center and CRM Consulting Services
Summer Social: A Big Success
A Who's Who of the Contact Center and Customer Service Professionals industry convened at the 11th Annual Summer Social on June 9th. Darlene, who was recognized for her leadership with a commemorative plaque, and her DCS team were there in full force. Check out some video from the event.
Contact Center Check-Up Services
The DCS Contact Center Check-Up provides you with a report card on your operation and will benchmark your organization against other similar ones nationwide.
CRM Consulting Services
DCS can provide you with the expertise needed to develop an effective CRM strategy, create a realistic implementation plan, evaluate potential technologies and vendors and successfully manage the execution of the project.
Management Consulting Services
DCS offers a full range of services that include project management, technology assessments, operations audits, customized quality assurance programs and best practices reviews. No project is too big or too small. DCS is committed to delivering results.
Training Services
Listening and Voice Skills, Sales Presentation Building, Managing Customer Objections, Telemarketing Basics, Telephone Etiquette, Features and Benefits Selling, Up Selling and Cross Selling Techniques, Goal Setting, Time Management Skills, Customized Coaching and Supervisory Training Services available.
Vendor Management
DCS can take the guesswork and the legwork out of these processes and provide the support and expertise necessary to ensure that your programs are performing optimally and consistently delivering the right message to your customers and your prospects.