Services
Contact Center Checkup • CRM Consulting • Management Consulting • Customized Training • Vendor Management
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A DCS Contact Center Checkup provides a report card and benchmarks your operation against similar organizations nationwide. DETAILS DCS can provide the expertise to help develop an effective CRM strategy, create a realistic implementation plan, evaluate potential technologies and vendors and successfully manage the execution of the project. DETAILS DCS offers a full range of services that include project management, technology assessments, operations audits, customized quality assurance programs and best practices reviews. No project is too big or too small; DCS is committed to delivering results. DETAILS Listening and Voice Skills, Sales Presentation Building, Managing Customer Objections, Telemarketing Basics, Telephone Etiquette, Features and Benefits Selling, Up Selling and Cross Selling Techniques, Goal Setting, Time Management Skills, Customized Coaching and Supervisory Training Services available. DETAILS DCS can take the guesswork and legwork out of these processes by providing the support and expertise necessary to ensure that your programs are performing optimally and are consistently delivering the right message to your customers and prospects. DETAILS |