Direct Communication Specialists
  • Home
  • About
  • Services
  • Contact
Picture

Services

Contact Center Checkup • CRM Consulting • Management Consulting • Customized Training • Vendor Management
Contact Center Checkup
A DCS Contact Center Checkup provides a report card and benchmarks your operation against similar organizations nationwide.  DETAILS
CRM Consulting
DCS can provide the expertise to help develop an effective CRM strategy, create a realistic implementation plan, evaluate potential technologies and vendors and successfully manage the execution of the project.  DETAILS
Management Consulting
DCS offers a full range of services that include project management, technology assessments, operations audits, customized quality assurance programs and best practices reviews. No project is too big or too small; DCS is committed to delivering results.  DETAILS
Customized Training
Listening and Voice Skills, Sales Presentation Building, Managing Customer Objections, Telemarketing Basics, Telephone Etiquette, Features and Benefits Selling, Up Selling and Cross Selling Techniques, Goal Setting, Time Management Skills, Customized Coaching and Supervisory Training Services available.  DETAILS
Vendor Management
DCS can take the guesswork and legwork out of these processes by providing the support and expertise necessary to ensure that your programs are performing optimally and are consistently delivering the right message to your customers and prospects.  DETAILS

Home

About

Services

Contact Center Checkup
CRM Consulting
Management Consulting
Customized Training
Vendor Management

Contact

Copyright © 2018 Direct Communication Specialists  •  770.740.8306  •  dgellerstoff@directcommunication.net
  • Home
  • About
  • Services
  • Contact