The Contact Center
and CRM Experts
Why DCS?
Since 1990, DCS has assisted dozens of companies with their contact center operations, inside sales, customer care and direct response marketing projects. DCS brings the talent, experience and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure.
From strategic planning to vendor selection; from contact center design to telemarketing campaign development; from operations audits to customized training, the DCS team can design, implement and manage your project and maximize your results.
Darlene Geller-Stoff
Founder & President, DCS
President, SOCAP Georgia
Past President, ATA Southeast Chapter
Member CCNG
Member CRMA
Contact us today to find out how Direct Communication Specialists can help your organization maximize operational performance, reduce cost and delight your customers.
Customized Training Services
| Listening Skills Workshop | ½ day, full day workshops available |
| Voice Skills Workshop | ½ day |
| Sales Presentation Building | ½ day, 1 and 2 day workshops available |
| Managing Customer Objections | ½ day |
| Telemarketing Basics | ½ day, full day workshops available |
| Telephone Etiquette | ½ day |
| Features and Benefits Selling | ½ day, full day workshops available |
| Up Selling and Cross Selling Techniques | ½ day, full day workshops available |
| Goal Setting | ½ day, full day workshops available |
| Time Management Skills | ½ day, full day workshops available |
| Customized Coaching and Supervisory Training | ½ day, 1 and 2 day workshops available |
