The Contact Center
and CRM Experts

Why DCS?
Since 1990, DCS has assisted dozens of companies with their contact center operations, inside sales, customer care and direct response marketing projects. DCS brings the talent, experience and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure.

From strategic planning to vendor selection; from contact center design to telemarketing campaign development; from operations audits to customized training, the DCS team can design, implement  and manage your project and maximize your results.

Darlene Geller-Stoff
Founder & President, DCS
President, SOCAP Georgia
Past President, ATA Southeast Chapter
Member CCNG
Member CRMA

Contact us today to find out how Direct Communication Specialists can help your organization maximize operational performance, reduce cost and delight your customers.

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Why Direct Communication Specialists?

In today’s fast-paced business environment, it is not unusual for a company to develop gaps between their business development strategies, implementation and the ideal customer experience. Since 1990, Direct Communication Specialists (DCS) has been helping companies improve their ability to acquire, retain and grow customers (AGR) by eliminating those gaps. DCS develops a customized set of solutions to address the critical business issues of new business development, maximizing sales opportunities, customer loyalty and retention, multi-channel marketing, contact center optimization and the ever-present challenge of delivering a world class customer experience.

DCS has assisted dozens of companies with their contact center operations, inside sales and direct response marketing projects. DCS brings the talent and resources required for success. The DCS consulting team is comprised of true subject matter experts, each one with executive experience and no less than ten years tenure. DCS offers the following services:

As your consulting partner, DCS offers a full range of services and experience to meet your objectives. No project is too big or too small. DCS is committed to the on-going success of your company’s sales, marketing customer service and contact center initiatives.